Terms of service

The Craft Haven Terms and Conditions 2026

1. General Participation

By signing up for any workshop at The Craft Haven including pottery and jewellery making events, you acknowledge and agree to abide by these Terms and Conditions. Participants must follow all instructions and guidance provided by The Craft Haven staff to ensure a safe and enjoyable experience.

2. Pottery Workshops Firing and Breakages

For pottery events, every effort is made to ensure the safety of your creations. However, The Craft Haven is not responsible for any breakages, cracks, or explosions that may occur during the kiln firing process. Firing carries inherent risks due to air pockets or imperfections in the clay. In the rare case of loss or damage, participants will not be entitled to a refund or replacement, but will be offered 20 percent off The Craft Haven Shop as a goodwill gesture. Finished pottery pieces will usually be ready for collection within 2 to 6 weeks.

3.Hosting workshops at other venues

Where The Craft Haven is hosting a workshop at a third party venue or collaborating with another business or company to host a workshop, the venue or collaborating business agrees to provide the agreed space, facilities and arrangements on the scheduled date.

If the venue or collaborating business needs to cancel a workshop with less than 7 days’ notice, they will be responsible for the cost of any customer refunds resulting from the cancellation, as well as any reasonable non-refundable costs already incurred by The Craft Haven.

Where possible, the venue or collaborating business should give as much notice as possible so that The Craft Haven has the opportunity to relocate or reschedule the workshop and minimise disruption to customers.

4. Jewellery Workshops Beads and Bubbles

For jewellery making events, all tools and materials are provided. The Craft Haven is not liable for minor injuries such as scratches, cuts, or strains that may occur while handling jewellery tools. While every effort is made to ensure durable, wearable creations, The Craft Haven cannot guarantee the long term strength of jewellery once taken home. No refunds or replacements are offered for items that break or become damaged after the event.

5. Workshop Duration and Schedule

The Craft Haven reserves the right to modify or cancel workshops due to unforeseen circumstances. If a workshop is cancelled, participants will be notified promptly and offered either a full refund or an alternative date.

6. Personal Belongings

Participants are responsible for their own belongings during workshops. The Craft Haven is not responsible for any lost, stolen, or damaged personal items.

7. Health and Safety

Participants must wear suitable attire. For pottery workshops, clothing that can get messy should be worn. Aprons are provided. For jewellery workshops, avoid loose clothing or accessories that may catch on tools. Jewellery should be removed or left at home for pottery workshops where possible. Any allergies including metals, food, or drinks provided must be disclosed in advance. Participants consume alcohol and snacks at their own discretion.

8. Accessibility

Please note that the workshop venue includes a small step at the entrance and a small bathroom. Participants are encouraged to share any accessibility requirements ahead of time.

9. Photography and Media

The Craft Haven may take photographs and videos of participants and their creations during workshops for marketing and promotional purposes. If you prefer not to be included, please inform a staff member before the workshop begins.

10. Refunds and Cancellations

Refunds are only issued if The Craft Haven cancels a workshop. If a participant cancels their booking, no refund will be given. However, if The Craft Haven is able to fill the cancelled space with another participant, a refund may be issued at The Craft Haven’s discretion. No booking transfers to alternative dates or workshops are permitted.

11. GDPR Data Protection

We collect participant names and email addresses to manage bookings, send workshop updates,or provide newsletters. Data is stored securely and only shared with Mailjet, our trusted email provider, for communication purposes. Participants may unsubscribe or request data removal at any time.

12. Agreement

By booking a workshop at The Craft Haven, you acknowledge that you have read, understood,and agreed to these Terms and Conditions.